PolyAI BANKING77, revision 57ec275d8078af65b7731c2a98be812d844a6d6b: https://github.com/PolyAI-LDN/task-specific-datasets

Casanueva, Temcinas, Gerz, Henderson and Vulic (2020), Efficient Intent Detection with Dual Sentence Encoders: https://arxiv.org/abs/2003.04807 | CC BY 4.0: https://creativecommons.org/licenses/by/4.0/

Unique non-empty queries from the training and test splits, in source order; intent labels excluded. This curated benchmark does not represent real support-ticket volumes.
Records: 13071

Prepared with HTML/entity and whitespace cleanup; blank and duplicate texts removed.
Rendered with WordCloud+ frequency scoring, single words, and the standard English stop-word list.
Word size reflects occurrence count in this sample; it does not measure sentiment or importance.